AgenticUniverse - Previously Formi
  1. Schemas
AgenticUniverse - Previously Formi
  • Our Technical Note
    • Why Open AI is not Enough
    • How business Outcomes would Change Radically with AgenticUniverse
    • Our Research
      • STT - Nuances and Insights
      • Solving for STT Constraints
  • Generate Token
    • Login/Generate Token
      POST
  • Agent Configuration
    • Model Configuration
      • Configuration Helpers
        • Supported Providers
        • Supported Models
        • Supported Parameters
      • Get Model Configuration
      • Set Model Configuration
    • State Machine
      • Edge
        • Legacy
          • Create Edge
          • Edge Details
          • Update Edge
          • Delete Edge
        • Update edge properties
        • Get edge details
        • Delete an edge
        • Create an edge (transition) between two states
      • State
        • Create State from Template
        • Get State Information
        • Update State
        • Delete State
      • Get State Machine Structure
    • Prompt Templates
      • Get All Templates
      • Render Template
    • Tools
      • Get Tools List
      • Add Tool
      • Update Tool
      • Delete Tool
    • Get All Agents
      GET
    • Single Agent Details
      GET
    • Create Agent
      POST
    • Update Agent Details
      PUT
    • Enable Dashboard For An Outlet
      POST
    • Disable Dashboard For An Outlet
      POST
    • Get Call queue Sheet ID
      GET
  • Interactions
    • Pre-Interaction Context
      • Schedule an Interaction
      • Update an Interaction Id
      • Delete an Interaction Id
      • Clear all interactions
      • Get Summarized Interaction Info
    • Interaction Modalities
      • Video
        • Generation
          • Generate Welcome Video
      • Text
        • Start Interaction
        • Create Response
        • End Interaction
      • Voice
        • Connection Configuration
          • Quickstart
          • Connecting Twilio
          • Connecting Exotel
          • Formi WebSocket Configuration Guide
          • Create a New Connection Vendor
          • Get All Connection Vendors
          • Update a Connection Vendor
          • Delete a Connection Vendor
          • Get Agent's Connection Config
          • Add or Update Agent's Connection Config
    • Post Interaction Configuration
      • Email Destination Configuration
      • Variables CRUD
        • Get all required variables for the outlet with map
        • Modify variable definition for outlet
        • Add a new variable for the outlet
        • DELETE variable for outlet
        • Connect Variable to a destination
      • Destinations CRUD
        • Get all destinations for the outlet
        • Modify Destination for outlet
        • Add a new Destination for the outlet
        • DELETE Destinations for outlet
      • Post Call Email Configuration
        • Check Email Configuration
        • Set Email Configuration
    • Get Interaction Summary
    • Resolve an Escalated Interaction
    • Get the Interaction list
    • Get Information regarding Single Interaction
    • End Interaction
  • Agent Utilisation
    • Get Credits Available
    • Interaction Utilisation
    • Model Utilisation
  • Webhooks
    • Get webhook URL
    • Update webhook URL
    • Get webhook metadata
    • Modify webhook metadata
    • Get reservation ingestion metadata
  • Reachout Mechanism
    • Campaign Management
      • Campaigns List
      • Campaign Details
      • Create Campaign
      • Batch Schedule Interaction for Leads
      • Quick Schedule
      • Single Campaign Report
    • Lead Management
      • Upload Leads
      • Upload Leads - Status
      • Get Leads List
  • Untitled Endpoint
    GET
  • Add Signal
    POST
  • Schemas
    • Schemas
      • Schemas
        • CreateEdgeWithTemplateDTO
        • UpdateEdgeWithTemplateDTO
        • EdgeDetails
      • WebhookUrlRequest
      • InteractionSummaryCard
      • InteractionInfo
      • CreateVendorPayload
      • WebhookMetadataRequest
      • InteractionSummaryPayload
      • CustomerDetails
      • Vendor
      • SuccessResponse
      • InteractionSummaryResponse
      • InteractionDetails
      • ConnectionConfig
      • ErrorResponse
      • GenericSuccessResponse
      • SuccessResponseVendorList
      • SuccessResponseSingleVendor
      • SuccessResponseAgentConfig
    • Response
      • Unauthorized
      • NotFound
      • ServerError
    • Add Calls Payload
  1. Schemas

InteractionDetails

The full, detailed data model for an interaction.

{
    "interaction_id": 0,
    "interaction_status": "string",
    "interaction_modality": "string",
    "interaction_flow_type": "string",
    "scheduled_time": "string",
    "ended_time": "string",
    "scheduled_time_timezone": "string",
    "variables": {},
    "messages": [
        {}
    ],
    "transcript": "string",
    "customer_details": {},
    "interaction_start_time": "string",
    "interaction_end_time": "string",
    "interaction_scheduled_time": "string",
    "criticality_metadata": {}
}
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