Get Information regarding Single Interaction

Developing

Staging Env

https://staging-api.formi.co.in

GET

/v2/interactions/{interaction_id}

Last modified:2025-07-12 12:09:50

Maintainer:Not configured

Retrieves a list of interactions, with filters for contact_id, name, phone_number, etc.

Request

Path Params

Header Params

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request GET 'https://staging-api.formi.co.in/v2/interactions/454' \
--header 'token: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6MTAwLCJ0eXBlIjoiT1VUTEVUIiwibmFtZSI6IkVrb3N0YXkifQ.7ElxWvnf5p3_1MuXd5q-XyxFXXXHUFLgHs4YRgWuqbc'

Responses

🟢200Success

application/json

Body

Example

{
    "success": true,
    "message": "Interaction details fetched successfully",
    "payload": {
        "interaction_id": 454,
        "interaction_flow_type": "BIZ_START",
        "interaction_modality": "CALL",
        "interaction_status": "ended",
        "scheduled_time": "2025-07-03 10:00:00",
        "ended_time": "2025-07-03 10:12:04",
        "scheduled_time_timezone": "UTC+5:30",
        "variables": {
            "interest": "demo",
            "lead_source": "Facebook"
        },
        "messages": [
            {
                "sender": "agent",
                "message": "Hello, how can I help you today?",
                "timestamp": "2025-07-03T10:00:05Z"
            },
            {
                "sender": "customer",
                "message": "I want to know about your services",
                "timestamp": "2025-07-03T10:00:10Z"
            }
        ],
        "transcript": "Agent greeted and introduced services. Customer showed interest.",
        "customer_details": {
            "customer_name": "John Doe",
            "customer_phone_number": "9988776655",
            "customer_email": "user@email.com"
        }
    }
}

Modified at 2025-07-12 12:09:50

Get the Interaction list

Agent Utilisation