Connecting Exotel

Overview

This guide walks you through setting up an Exotel Voicebot using a custom Formi webhook that triggers WebSocket connections. The setup involves creating an Applet in Exotel's App Bazaar and configuring it as a voicebot with your custom webhook.

Prerequisites

Active Exotel account with access to App Bazaar

Custom Formi Agent Configured for exotel using Agent Connection Configuration Endpoint

Setup Process

Step 1: Access App Bazaar

Navigate to the App Bazaar section

This is where you'll create and manage your voicebot applets

Exotel App Bazaar page - Navigate here after logging into your account

Step 2: Create New Applet

In the App Bazaar, click on Create button

This will initiate the applet creation process

An applet serves as the container for your voicebot configuration

Successfully created applet - Your new applet is now ready for configuration

Step 3: Configure Voicebot

Once your applet is created, you need to add a Voicebot component

Select the voicebot option from the available components

This transforms your applet into a voice-enabled application

Voicebot added to the applet - The voicebot component is now integrated into your applet

Step 4: Setup Webhook Integration

Add a Webhook component to your applet

Configure the webhook with your custom Formi endpoint

Use the following webhook URL pattern:

Webhook added to Exotel - The webhook component is configured and ready to trigger WebSocket connections

API Endpoint

Formi Webhook Endpoint

GET https://api-2.formi.co.in/exotel-formi-live/{call_type}/{agent_id}/{outlet_id}

This endpoint triggers the WebSocket connection for the Exotel voicebot integration. When a call is initiated, Exotel will make a GET request to this endpoint with the specified parameters.

Parameters

Parameter	Type	Description
`call_type`	string	Type of call (e.g., inbound, outbound)
`agent_id`	string	Unique identifier for the agent
`outlet_id`	string	Unique identifier for the outlet

WebSocket Connection

The formi exotel webhook endpoint initiates a WebSocket connection that enables real-time communication between:

Exotel's voice infrastructure

Your Formi application

The end user's call

References

Exotel Documentation for Applet - Voicebot Configuration

Overview#

Prerequisites#

Setup Process#

Step 1: Access App Bazaar#

Step 2: Create New Applet#

Step 3: Configure Voicebot#

Step 4: Setup Webhook Integration#

API Endpoint#

Formi Webhook Endpoint#

Parameters#

WebSocket Connection#

References#