# AgenticUniverse - Previously Formi ## Docs - [Our Technical Note](https://docs.formi.co.in/folder-4565328.md): - Our Technical Note [Why Open AI is not Enough ](https://docs.formi.co.in/doc-1350484.md): - Our Technical Note [How business Outcomes would Change Radically with AgenticUniverse](https://docs.formi.co.in/doc-1350494.md): - Our Technical Note > Our Research [STT - Nuances and Insights](https://docs.formi.co.in/doc-1350495.md): - Our Technical Note > Our Research [Solving for STT Constraints](https://docs.formi.co.in/doc-1350497.md): - Agent Configuration [Tools](https://docs.formi.co.in/folder-3959009.md): - Interactions [Pre-Interaction Context](https://docs.formi.co.in/folder-4234455.md): - Interactions > Interaction Modalities > Voice [Connection Configuration](https://docs.formi.co.in/folder-4317987.md): - Interactions > Interaction Modalities > Voice > Connection Configuration [Quickstart](https://docs.formi.co.in/doc-1267405.md): - Interactions > Interaction Modalities > Voice > Connection Configuration [Connecting Twilio](https://docs.formi.co.in/doc-1267423.md): - Interactions > Interaction Modalities > Voice > Connection Configuration [Connecting Exotel](https://docs.formi.co.in/doc-1267424.md): - Interactions > Interaction Modalities > Voice > Connection Configuration [Formi WebSocket Configuration Guide](https://docs.formi.co.in/doc-1350144.md): - Interactions [Post Interaction Configuration](https://docs.formi.co.in/folder-4234252.md): - Interactions > Post Interaction Configuration [Email Destination Configuration](https://docs.formi.co.in/doc-1254908.md): - [Agent Utilisation](https://docs.formi.co.in/folder-4192915.md): - [Webhooks](https://docs.formi.co.in/folder-4234458.md): ## API Docs - Generate Token [Login/Generate Token](https://docs.formi.co.in/api-18468020.md): - Agent Configuration > Model Configuration > Configuration Helpers [Supported Providers](https://docs.formi.co.in/api-17751757.md): - Agent Configuration > Model Configuration > Configuration Helpers [Supported Models](https://docs.formi.co.in/api-17751758.md): - Agent Configuration > Model Configuration > Configuration Helpers [Supported Parameters](https://docs.formi.co.in/api-17751790.md): - Agent Configuration > Model Configuration [Get Model Configuration](https://docs.formi.co.in/api-17751755.md): - Agent Configuration > Model Configuration [Set Model Configuration](https://docs.formi.co.in/api-17751756.md): - Agent Configuration > State Machine > Edge > Legacy [Create Edge](https://docs.formi.co.in/api-17751917.md): - Agent Configuration > State Machine > Edge > Legacy [Edge Details](https://docs.formi.co.in/api-17751918.md): - Agent Configuration > State Machine > Edge > Legacy [Update Edge](https://docs.formi.co.in/api-17751919.md): - Agent Configuration > State Machine > Edge > Legacy [Delete Edge](https://docs.formi.co.in/api-17751920.md): - Agent Configuration > State Machine > Edge [Update edge properties](https://docs.formi.co.in/api-20061875.md): - Agent Configuration > State Machine > Edge [Get edge details](https://docs.formi.co.in/api-20061874.md): - Agent Configuration > State Machine > Edge [Delete an edge](https://docs.formi.co.in/api-20061876.md): - Agent Configuration > State Machine > Edge [Create an edge (transition) between two states](https://docs.formi.co.in/api-20061873.md): - Agent Configuration > State Machine > State [Create State from Template](https://docs.formi.co.in/api-17751921.md): - Agent Configuration > State Machine > State [Get State Information](https://docs.formi.co.in/api-17751922.md): - Agent Configuration > State Machine > State [Update State](https://docs.formi.co.in/api-17751923.md): - Agent Configuration > State Machine > State [Delete State](https://docs.formi.co.in/api-17751924.md): - Agent Configuration > State Machine [Get State Machine Structure](https://docs.formi.co.in/api-17751925.md): - Agent Configuration > Prompt Templates [Get All Templates](https://docs.formi.co.in/api-17751940.md): - Agent Configuration > Prompt Templates [Render Template](https://docs.formi.co.in/api-17751943.md): - Agent Configuration > Tools [Get Tools List](https://docs.formi.co.in/api-17751819.md): - Agent Configuration > Tools [Add Tool](https://docs.formi.co.in/api-17751801.md): - Agent Configuration > Tools [Update Tool](https://docs.formi.co.in/api-17751833.md): - Agent Configuration > Tools [Delete Tool](https://docs.formi.co.in/api-17751820.md): - Agent Configuration [Get All Agents](https://docs.formi.co.in/api-17751389.md): - Agent Configuration [Single Agent Details](https://docs.formi.co.in/api-17751391.md): - Agent Configuration [Create Agent](https://docs.formi.co.in/api-17751393.md): - Agent Configuration [Update Agent Details](https://docs.formi.co.in/api-17751424.md): - Agent Configuration [Enable Dashboard For An Outlet](https://docs.formi.co.in/api-19060570.md): For Enabling the Formi Dashboard for the Outlet , you will need a token in headers. - Agent Configuration [Disable Dashboard For An Outlet](https://docs.formi.co.in/api-19061415.md): For Enabling the Formi Dashboard for the Outlet , you will need a token in headers. - Agent Configuration [Get Call queue Sheet ID ](https://docs.formi.co.in/api-19177807.md): Get Pre Call Context injection sheet currently functional - Interactions > Pre-Interaction Context [Schedule an Interaction](https://docs.formi.co.in/api-18773229.md): Adds a new interaction to the queue with all required context and scheduling information. - Interactions > Pre-Interaction Context [Update an Interaction Id](https://docs.formi.co.in/api-18773231.md): Modifies an existing interaction, such as changing the scheduled time or updating metadata. - Interactions > Pre-Interaction Context [Delete an Interaction Id](https://docs.formi.co.in/api-18773232.md): Removes a scheduled interaction from the queue. - Interactions > Pre-Interaction Context [Clear all interactions](https://docs.formi.co.in/api-18773234.md): Clears all interactions for a given outlet that occurred before a specified last active interaction ID. - Interactions > Pre-Interaction Context [Get Summarized Interaction Info](https://docs.formi.co.in/api-19072186.md): Fetches a specific, summarized set of key data points for an interaction. This is the preferred endpoint for most UI-driven use cases. - Interactions > Interaction Modalities > Video > Generation [Generate Welcome Video](https://docs.formi.co.in/api-13487614.md): - Interactions > Interaction Modalities > Text [Start Interaction](https://docs.formi.co.in/api-16633093.md): - Interactions > Interaction Modalities > Text [Create Response](https://docs.formi.co.in/api-16633073.md): - Interactions > Interaction Modalities > Text [End Interaction](https://docs.formi.co.in/api-16637968.md): - Interactions > Interaction Modalities > Voice > Connection Configuration [Create a New Connection Vendor](https://docs.formi.co.in/api-19072189.md): Creates a new vendor and defines the JSON schema for its required parameters. - Interactions > Interaction Modalities > Voice > Connection Configuration [Get All Connection Vendors](https://docs.formi.co.in/api-19072190.md): Retrieves a list of all available connection vendors. - Interactions > Interaction Modalities > Voice > Connection Configuration [Update a Connection Vendor](https://docs.formi.co.in/api-19072191.md): Updates the details of an existing vendor by its ID. - Interactions > Interaction Modalities > Voice > Connection Configuration [Delete a Connection Vendor](https://docs.formi.co.in/api-19072192.md): Deletes a vendor by its ID. - Interactions > Interaction Modalities > Voice > Connection Configuration [Get Agent's Connection Config](https://docs.formi.co.in/api-19072193.md): Retrieves the stored configuration for a specific agent and provider. - Interactions > Interaction Modalities > Voice > Connection Configuration [Add or Update Agent's Connection Config](https://docs.formi.co.in/api-19072194.md): Adds or updates the specific credentials/parameters for an agent to use a certain provider. The request body must conform to the 'params' JSON schema defined by the vendor. - Interactions > Post Interaction Configuration > Variables CRUD [Get all required variables for the outlet with map](https://docs.formi.co.in/api-18772874.md): Get all required variables for the given token , along with which destination / s it is currently mapped onto. - Interactions > Post Interaction Configuration > Variables CRUD [Modify variable definition for outlet](https://docs.formi.co.in/api-18772875.md): To modify the description of the variable or the name if mispelled while configuration , basically enables you to update the prompt(description) for improving the accuracy of variable extraction after internal testing. - Interactions > Post Interaction Configuration > Variables CRUD [Add a new variable for the outlet](https://docs.formi.co.in/api-18772876.md): Add a new variable for the outlet: - Interactions > Post Interaction Configuration > Variables CRUD [DELETE variable for outlet](https://docs.formi.co.in/api-18772877.md): Delete variable for an outlet - Interactions > Post Interaction Configuration > Variables CRUD [Connect Variable to a destination](https://docs.formi.co.in/api-18772878.md): Connect Variable to Destination allows you to link a captured variable to a specific post call destination. - Interactions > Post Interaction Configuration > Destinations CRUD [Get all destinations for the outlet](https://docs.formi.co.in/api-18772879.md): Get all the destionation for an outlet - Interactions > Post Interaction Configuration > Destinations CRUD [Modify Destination for outlet](https://docs.formi.co.in/api-18772880.md): Update the configuration details (API URL, method, headers, payload) of an existing post-call destination. - Interactions > Post Interaction Configuration > Destinations CRUD [Add a new Destination for the outlet](https://docs.formi.co.in/api-18772881.md): Create and configure a new post-call destination for an outlet (e.g., webhook, CRM). - Interactions > Post Interaction Configuration > Destinations CRUD [DELETE Destinations for outlet](https://docs.formi.co.in/api-18772882.md): Removes an existing destination configuration from a specific outlet. - Interactions [Get Interaction Summary](https://docs.formi.co.in/api-19058569.md): Retrieves a summary of user interactions for a specific outlet over a given time period. - Interactions [Resolve an Escalated Interaction](https://docs.formi.co.in/api-19072358.md): Marks an escalated interaction as resolved. This operation can only be performed on an interaction that is currently in an 'ESCALATED' state. - Interactions [Get the Interaction list](https://docs.formi.co.in/api-19057902.md): Get the list of interactions for the given token , and apply filters using get params - Interactions [Get Information regarding Single Interaction](https://docs.formi.co.in/api-18773230.md): Retrieves a list of interactions, with filters for contact_id, name, phone_number, etc. - Agent Utilisation [Get Credits Available](https://docs.formi.co.in/api-18629965.md): Retrieves credit usage and balance information for all agents associated with an outlet over a specified date range. - Agent Utilisation [Interaction Utilisation](https://docs.formi.co.in/api-18630171.md): - Agent Utilisation [Model Utilisation](https://docs.formi.co.in/api-18630241.md): Gathers aggregated usage statistics for a specific model type (CONVERSATION, TRANSITION, or TTS) across an entire outlet or for a specific agent. - Webhooks [Get webhook URL](https://docs.formi.co.in/api-18773194.md): Retrieve the webhook URL configured for an outlet - Webhooks [Update webhook URL](https://docs.formi.co.in/api-18773195.md): Set or update the webhook URL for an outlet - Webhooks [Get webhook metadata](https://docs.formi.co.in/api-18773196.md): Retrieve the webhook metadata configured for an outlet - Webhooks [Modify webhook metadata](https://docs.formi.co.in/api-18773197.md): Add or update webhook metadata for an outlet - Webhooks [Get reservation ingestion metadata](https://docs.formi.co.in/api-18773198.md): Retrieve the reservation ingestion metadata for an outlet - [Untitled Endpoint](https://docs.formi.co.in/api-19072684.md):